Product Overview
Variable Stiffness Knob Collar to the GripProduct Number - 191285
All repair parts undergo stringent quality control testing as per ENDOCORP ISO 9001:2015 Inspection Instructions.
Prior to shipping, parts pass all functional testing, including but not limited to visual and optical inspection, leak testing, and electronic testing.
Cosmetically, parts may show some signs of wear, but we carefully assess each one visually and optically to ensure they will meet or exceed your expectations.
We offer the following payment methods that can be selected during checkout:
Credit Card: Visa, Mastercard, American Express
Our payment terms are subject to change. For our most up to date terms, please see our Terms & Conditions page.
We offer the following methods of shipping that can be selected during checkout:
- FedEx Ground
- FedEx 2nd Day
- FedEx Standard Overnight
- FedEx Priority Overnight
- FedEx International
- UPS Ground
- UPS 2nd Day
- UPS Next Day Air
- UPS International
+You can also choose to use your own shipping courier by providing us your shipping account number during checkout.
+All packages are fully insured for the full value of the shipment. You may request to defer insurance, at your own risk by requesting an exemption form by emailing shipping@endocorpusa.com
+All international shipments are fully declared for the full value of the order, no exceptions can be made
+Shipping cut-off times for most orders that have been submitted and paid is 4:00 PM, Monday through Friday, excluding federal Holidays.
+These shipping terms are subject to change. For our most up to date terms, please see our Terms & Conditions page.
Return Window:
PARTS: 30 Calendar Days
A. We offer returns for your items 30 days from the shipment date of your order
B. After receipt of your items, please test and inspect to ensure that they meet your quality requirements
Return Process
1. If any items are received damaged due to shipping or do not meet your quality requirements, please email returns@endocorpusa.com with the reason for the return, to begin the returns process.
2. After validation of the issue by our returns department you will be given a Credit Note # and return shipping instructions. Please make sure to include the Credit Note # with your shipment to ensure proper tracking of your return claim.
3. If the item is being returned because the wrong item was ordered, the item can still be returned within the return window, but you will be responsible for return shipping costs.
Refund Process
1. After we receive your items, we will validate to confirm the non-conformance issue and issue you a refund for the item.
2. Depending on the method of payment refunds may take 3-5 business days to settle.
Our payment terms are subject to change. For our most up-to-date terms, please see our Terms & Conditions page.
CCDs: 2 Calendar Days from receiving shipment
A. We offer returns for CCD's 2 calendar days from the shipment receipt date of your order as indicated by the selected shipping courier's shipping tracking number
B. After receipt of your items, please test and inspect to ensure that they meet your quality requirements
****Return Disclosure: In the case that you are not satisfied with the CCD Image, to claim a return, you must notify ENDOCORpbefore the end of the second calendar day after receiving the CCD. Due to the sensitive nature of the CCD, return claims requested after three business days will not be accepted.
****ESD Disclosure: Due to the sensitive nature of the CCD, the CCD can be damaged by electrostatic discharge (ESD) and must be evaluated prior to installation onto the endoscope. Damage due to improper handling or installation altogether, will void any return requests.
****CCD Testing: CCDs are tested prior to shipping to customer and the Video Inspection results of the CCD is available by scanning the QR Code posted to the listing on our website. CCDs are packaged carefully in ESD Protective packaging to ensure that it is received in the condition it is in prior to leaving our facility.
Return Process
1. If the CCD does not meet your quality requirements, please email returns@endocorpusa.com with the reason for the return, to begin the returns process.
2. After validation of the issue by our returns department you will be given a Credit Note # and return shipping instructions. Please make sure to include the Credit Note # with your shipment to ensure proper tracking of your return claim.
Refund Process
1. After we receive your CCD, we will validate to confirm the non-conformance issue and issue you a refund for the item.
2. Please note, if the CCD is damaged due to improper handling or installation into an endoscope or if the return request was made after the 2 calendar day return window, the return request will be denied.
3. Depending on the method of payment refunds may take 3-5 business days to settle.
Our payment terms are subject to change. For our most up-to0date terms, please see our Terms & Conditions page.
