Returns

When it comes to endoscope repair parts, quality is of the utmost importance. Whether it’s the parts we sell or the repairs we perform, we adhere to strict quality control process to ensure that your part solutions meet the highest standards.

Quality is in our blood, we teach and train our team members to implement and adhere to it’s directives in every aspect of our operations. From purchasing to the sale of ready to use endoscopy repair parts, your repair quality is on our minds. We boldly implement the ISO 9001:2015 Quality Management System in our material handling process to ensure our repair parts meet or exceed our customer’s expectations.

When we fail to deliver on that promise, that creates bottlenecks that impact our customer’s ability to deliver quality repairs and increases their lead time. To manage and mitigate quality issues, our entire team is on stand-by to correct these issues immediately and further take any and all corrective actions to our work instructions to prevent these issues from repeating.

Our Return Policy & Process

Endoscope Parts: 30 Day Return and Exchange Window

Upon receipt of your shipment, we provide our customers 30 days to test and inspect the part purchase. If your part does not meet your quality requirements, please contact your sales representative to start your return or exchange. A credit note will be created and our quality team will be notified.

All endoscope parts shipped will include a Product Return ID sticker on the part bag. Please look out for this code and keep the original bag with the sticker intact. If you need to return a part for an exchange, please provide the order number and the Product Return ID # from the bag’s sticker, along with the reason for the return or exchange. Retaining the original bag with the sticker will help us expedite the return materials authorization process (RMA). All returns must include the original packaging with the Product Return ID intact. This is essential for our quality control and to ensure faster processing of your return or exchange.

We ask that you ship the return part back to ENDOCORP the same day of your return request. We cover all shipping charges back to ENDOCORP. This is to ensure the part is shipped back in the condition it was shipped in and verify the core issue, so we can take corrective action and improve our quality inspection processes

After verification, your credit note will be approved and a full refund will be applied to your account.

After the 30 Day Return and Exchange Window, if you do not reach out to us with a return request, we will not be able to process your return or exchange request.

CCD Cameras: 2 Business Day Return and Exchange Window

Prior to shipping your CCD, a video inspection of the CCD image is taken to ensure that it leaves our facility fully functional. You may request this video at any time.

Upon receipt of your shipment, we provide our customers 2 business days to test and inspect the CCD purchase. If the CCD does not meet your quality requirements. If our CCD does not meet your quality requirements, please contact your sales representative to start your return or exchange. A credit note will be created and our quality team will be notified.

All CCDs shipped will include a Product Return ID sticker on the part bag. Please look out for this code and keep the original bag with the sticker intact. If you need to return a part for an exchange, please provide the order number and the Product Return ID # from the bag’s sticker, along with the reason for the return or exchange. Retaining the original bag with the sticker will help us expedite the return materials authorization process (RMA). All returns must include the original packaging with the Product Return ID intact. This is essential for our quality control and to ensure faster processing of your return or exchange.

We ask that you ship the return CCD back to ENDOCORP the same day of your return request. We cover all shipping charges back to ENDOCORP.

Once we receive the returned CCD, our quality team will inspect to verify the fault in the CCD. This is to ensure the CCD is shipped back in the condition it was shipped in and verify the core issue, so we can take corrective action and improve our quality inspection processes.

After verification, your credit note will be approved and a full refund will be applied to your account.

After the 2 Business Day Return and Exchange Window, if you do not reach out to us with a return request, we will not be able to process your return or exchange request.

***Warning:  CCDs must be handled in a static free work environment using ESD protective equipment on an ESD grounded station. Handling without such equipment will result in damage to the CCD chip and customer is fully responsible for damages. All return claims will be voided if it is determined that the CCD was damaged due to ESD damage.

***Warning: Any attempt to use the CCD in services or repairs prior to your inspection, that result in damage to the CCD will also void your return claim.

Endoscopes & Equipment: 30 Day Return and Exchange Window

Upon receipt of your shipment, we provide our customers 30 days to test and inspect the endoscope or equipment purchase. If your endoscope or equipment does not meet your quality requirements, please contact your sales representative to start your return or exchange. A credit note will be created and our quality team will be notified.

We ask that you ship the return endoscope or equipment back to ENDOCORP the same day of your return request. We cover all shipping charges back to ENDOCORP. This is to ensure the part is shipped back in the condition it was shipped in and verify the core issue, so we can take corrective action and improve our quality inspection processes

After verification, your credit note will be approved and a full refund will be applied to your account.

After the 30 Day Return and Exchange Window, if you do not reach out to us with a return request, we will not be able to process your return or exchange request.

Our Quality Policy

ENDOCORP offers an unrivaled customer experience, committed to supporting repair organizations with quality on-demand repair parts sourcing, increasing repair capabilities, and reducing lead time. ENDOCORP strives for conformance to customer requirements, industry regulations, on time delivery and employee safety through a dynamic management system which promotes effective business processes and the mitigation of risk.

Our Quality Control Process

• ISO 9001:2015 Quality Management System
• Audited and updated quality control processes for all repair parts leaving our service & parts lab
• Meticulous visual and microscopic inspections
• Leak tested plastic components & parts
• Electronically tested components
• Visual grading of part surfaces to ensure customer satisfaction
• 30 day Return & Exchanges on most of our parts to give your repair operations confidence

Our ISO 9001:2015 Certification

We are fully compliant of ISO 9001:2015 standards and are audited on a yearly basis to ensure conformance to these standards. One of our core values is to continually strive to improve the quality of our products for all stakeholders. Click below to view our Certificate of Registration.

ISO CERTIFICATION